Terms and Conditions

By placing an order with WordPress Design Pros, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions:

The Client: The company or individual requesting the services of WordPress Design Pros

WordPress Design Pros: The partners or their employees.

The contract between WordPress Design Pros and the client will be on these conditions to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.

These terms apply to each user and/or visitor to the Website and/or customers of the Company and are governed by English law. Information on this Website is the property of the Company. The materials contained in this site are protected by copyright law. The contents of the Website are available to any user and/or visitor for personal reference only and may not be reproduced in any manner whatsoever either in whole or in part without the prior written permission of the Company or its representatives.

The Company reserves the right in its absolute discretion:

(a) To add to or remove any material from the Website or to amend, alter, redesign or change anything contained in or on it at any time; and

(b) To monitor, suspend, revoke, or otherwise limit access to the Website at any time.

The use of this Website is at the visitor’s or users own personal risk. The Company does not warrant the content, accuracy or veracity of any material or other information on the Website nor does it warrant that the Website is free from errors, faults, viruses or other computer or data-corrupting or data-damaging material.

The Website contains links to other sites or addresses on the web. External sites are not part of the Website and do not belong to the Company. The Company does not approve or endorse other website’s nor is it responsible for their content.

Descriptions of, or references to products, services or publications within the Website do not constitute or imply their endorsement or recommendation in any way by the Company, its employees or contractors. No reference in the Website to any specific product, process, or service by trade name, trademark, manufacturer, or otherwise, shall be used for advertising or product endorsement purposes.

Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, WordPress Design Pros cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it. The web server, website, graphics and any programming code remain the property of WordPress Design Pros until all outstanding accounts are paid in full.

WordPress Design Pros cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to the brief will be carried out at the discretion of WordPress Design Pros and where no charge is made by WordPress Design Pros for such additions, WordPress Design Pros accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to WordPress Design Pros all materials required to complete the site.

WordPress Design Pros will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

WordPress Design Pros will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents

WordPress Design Pros will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

WordPress Design Pros cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

WordPress Design Pros will not be liable for any compensation or loss of earnings incurred through downtime or disruption to websites or email accounts when changing name server settings or transferring domain names.

The client is expected to test fully any application or programming relating to a site developed by WordPress Design Pros before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live.

WordPress Design Pros will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

Whilst WordPress Design Pros offers hosting of website’s, no guarantees can be made as to the availability or interruption of this service by WordPress Design Pros cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service.

WordPress Design Pros reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise. Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the client’s request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be restored.

Domain names will be registered by WordPress Design Pros and also registered to the WordPress Design Pros current address. Although the domain names are registered to WordPress Design Pros, the client is the legal owner of the domain and can request to have details changed or the domain transferred elsewhere.

WordPress Design Pros will do this within reasonable time. All costs involved in detail changes of domain transfers shall be met by the client.

It is the responsibility of the client to renew their domain names when due. If a domain name expires. WordPress Design Pros cannot be held liable for this. However, WordPress Design Pros will make reasonable effort to contact the client regarding domain renewal.

When a client renews “hosting” with WordPress Design Pros, this also includes domain renewal if the renewal is needed to keep the site functioning and was purchased as part of the hosting package. If the client does not renew the hosting, their domain name could be made available to the public for purchase and WordPress Design Pros cannot be held liable for this.

Whilst WordPress Design Pros recommends hosting companies to host website’s, no guarantees can be made as to the availability or interruption of this service by WordPress Design Pros.

WordPress Design Pros cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

The hosting renewal charge must be received prior to the hosting expiry date. We reserve the right to deactivate any website where the hosting has expired and the client has not paid the renewal charge. There will be a £50 admin fee set by WordPress Design Pros for reactivating the website / hosting.

If the client does not use WordPress Design Pros hosting services then the management and hosting of the domain name are the full responsibility of the client.

Renewal of “hosting” is due on a yearly basis. The date of renewal will be annually from the date the website was ordered by the client. The “hosting” will not be renewed if we cannot contact the customer or the customer requests for us to not host this site.

If a domain name is purchased by the client through a company other than WordPress Design Pros, the client has full responsibility in making sure that the domain name is renewed when due. WordPress Design Pros will not renew the domain name when annual hosting renewal is due if the domain name is purchased through a company other than WordPress Design Pros.

WordPress Design Pros will host the website on receipt of full payment of our hosting fees. In doing so we will endeavour to provide a reliable and professional service to the client at all times but do not guarantee that the website hosting will be available at all times, especially in the event of a technical failure beyond our control. If client is offered hosting with any package this is offered free of charge, no charge has been added to your web design order. If clients are misbehaving including abusive emails and telephone calls, or requesting functionality which we do not offer WordPress Design Pros has the right to not host a site, or terminate hosting without giving notice.

All website’s are configured to work on our server. Any clients wishing to use other servers will be responsible for having it configured so that it can be used on server of their choice.

WordPress Design Pros will allow a maximum of 500mb of bandwidth allowance per website per month. Should a clients website exceed this limit, WordPress Design Pros reserve the right to levy additional charges or insist the client makes arrangements to transfer the hosting and email services to an alternative provider within a reasonable time frame.

WordPress Design Pros accepts no responsibility for the configuration and any costs incurred by client.

WordPress Design Pros reserve the right to refuse or suspend service to clients whose websites would breach our ethical policy or provide services contrary to the laws of The United Kingdom. Should attempts be made to mislead WordPress Design Pros of the nature of services offered by the website the full quoted cost of the project must be paid by the client. Specifics of our ethical policy can be provided on request by emailing contact@wordpressdesignpros.co.uk

Design

WordPress Design Pros offer unlimited revisions. This includes changing colour schemes, adding or removing images and adding or removing text within existing structure of the theme/layout. This is subject to the capabilities of the chosen theme if selected and does not include structural changes to the layout.

Anything outside of the original design brief is at the designers discretion and in some cases charges will be applied for additional work.

Price and payment

The client will pay WordPress Design Pros the fixed fee or current price list charge – whichever is agreed at the time of instruction.

Invoices from WordPress Design Pros to the client for supply of goods or services should be paid in full on receipt of invoice, by Paypal.

Invoices from WordPress Design Pros to the client for WordPress Design Pros services should be paid in full on receipt of invoice by Paypal – ownership will not be given until PayPal confirm settlement.
Paypal details are:
contact@wordpressdesignpros.co.uk
Status: Verified

In all cases, website hosting fees and any costs incurred by WordPress Design Pros on behalf of the client are payable in advance and are non-refundable.

It is WordPress Design Pros policy that any outstanding accounts for work carried out by WordPress Design Pros or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with WordPress Design Pros. If accounts are not settled or WordPress Design Pros have not been contacted regarding the delay, access to the related website may be denied. Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the client’s request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be resolved.

WordPress Design Pros will only commence work on a design when full payment has been received from the client.

Ordering
Orders for work must be given in writing to Wordpress Design Pros by the client. Generally it takes around a month from order to your website going live.

If WordPress Design Pros accepts a verbal order from the client Wordpress Design Pros will not be held responsible for any mistakes (made by either party) arising from that verbal order.
Wordpress Design Pros reserves the right to refuse to accept any order.

Money Back Guarantee

WordPress Design Pros offers a no quibble money-back guarantee on web design services, this excludes PayPal fees. Should you be unhappy with the first page we design for you, we will refund the full amount paid. There are a few exceptions, and although it is very unlikely you will want to make use of our guarantee policy, you should understand those rare conditions under which we can’t provide a refund:

  • If you have already confirmed or approved the acceptance of a design or instructed us to make any amendments to a design on our first email correspondence, we cannot provide a refund. Your approval represents an acceptance of the design and serves as an implicit statement of satisfaction.
  • If you have failed to communicate with us for more than sixty days, any refunds will be at the discretion of WordPress Design Pros.
  • If the company for whom the design was performed should close, change its name, or undergo other alterations rendering a design ill fitting, we cannot issue a refund.
  • The money back guarantee does not apply to print, free logo designs or any form of white label service.
  • The money back guarantee does not apply to customisation of WordPress themes.
  • The money back guarantee does not apply if the client has supplied the concept design.
  • You are liable for the costs associated with the purchase of any domain names or stock images on your behalf by WordPress Design Pros.

Our liability is limited to the payment received from you against the project. In case you cancel a project we will have the right to sell or use the designs shown to you as we may deem fit. Should you receive a refund, you have no right to use any of our designs or logos. The Copyright remains with WordPress Design Pros.
Wordpress Design Pros will charge the client a renewal fee to change any part of a design which has been confirmed as final by the client, once a verbal, or written confirmation is received by  Wordpress Design Pros the design is finalised and therefore the project or part of the project is complete.

It is important that the website is not in any way illegal. WordPress Design Pros shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website / idea / business will operate legally within UK law.

WordPress Design Pros will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

WordPress Design Pros reserves the right to decide whether a refund is applicable if requested by the client for any reason. A refund is not guaranteed by WordPress Design Pros.

Should WordPress Design Pros not receive contact or responses by phone or email from the client for 180 days the Project will be terminated. Refunds will not be possible after this time period and the client will forfeit any rights to work completed on their behalf under the agreed quoted sale.

WordPress Design Pros cannot be held responsible for problems or additional costs arising due to any errors made by third parties, or failure to maintain a current copy of your own website.

Images purchased by WordPress Design Pros on behalf of the client are strictly for use on the website only. WordPress Design Pros is not liable for misuse of these images by the client or any other person/s copying, altering or distributing the images to individuals or other organisations.

WordPress Design Pros cannot be held responsible for anything adversely affecting the client’s business operation, sales, or profitability that they might claim is a result of a service offered by WordPress Design Pros.

Where we have been asked to provide search engine optimisation for a client, we do not guarantee any specific placement or high ranking on search engines.

WordPress Design Pros will provide the client with an expected project completion date (live on the internet) if requested. We will endeavour to meet any given deadline but we do not guarantee and are not bound in any way to complete the project by this date. WordPress Design Pros will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

WordPress Design Pros will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

It is the client’s responsibility to check with WordPress Design Pros that open source software is being used or not.

Where applications or sites are developed on servers not recommended by WordPress Design Pros, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client’s responsibility to provide a suitable testing environment which is identical to the final production environment.

We do not charge customers for open source software. If there is a charge for a website using open source software, you are paying for the installation time. Open source software is not owned by WordPress Design Pros or our client.

There is an immediate cessation of all current and future warranties where a client has requested from us anything that results in passing the control of a website from WordPress Design Pros to the client. This results in WordPress Design Pros losing control of the website and changes could be made by the client or their agents. Loss of control by WordPress Design Pros can take place if FTP codes and or source codes have been passed to the client. This loss of control can occur in other situations such as where the client has requested placing the website onto a server of their choice and not WordPress Design Pros server. Under any of these circumstance(s) which results in loss of control by WordPress Design Pros then there shall be absolutely no future warranty and this also revokes all undertakings of past warranties.

All images displayed on the client’s website will only be used after authorisation by the client and are the sole responsibility of the client regarding usage and copyright. Should any legal issues or claims arise from the content or copyright of any images supplied by the client or WordPress Design Pros, they will be the sole responsibility of the client.

WordPress Design Pros has no control of, or responsibility for, the content of our client’s web sites. In no way does the textual or image based content of our client’s web sites constitute WordPress Design Pros endorsement, or approval of the web site or the material contained within the web site. WordPress Design Pros has not verified any of the materials, images or information contained within our client’s web sites and is not responsible for the content or performance of these sites or for the client’s transactions with them. WordPress Design Pros provides links or references to our client’s website’s solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but we do not guarantee or warrant that such links will point to the intended client site at all times.

The client must supply all information requested in writing by WordPress Design Pros within two months from the date of this request. If the client fails to supply this information in writing then the website project can be terminated by WordPress Design Pros and all monies paid may not be refunded. If content is not received within stipulated time by WordPress Design Pros the quote given to the client can be increased or the project cancelled at the discretion of WordPress Design Pros.

WordPress Design Pros are not liable for loss, damage or corruption to files or information stored on our servers or individual PC’s relating to a client’s website. The client is solely responsible for any information or files relating to their website.

The Company reserves the right to revise and amend an initial quote to a customer where needed.

Unless otherwise explicitly agreed and stated, the Company’s responsibility is limited to designing customers’ website’s and excludes the update, use, altering, maintenance, troubleshooting etc. of the customer’s website/s once online. The Company reserves the right to request additional payment to cover any or all of such work and/or to refuse to undertake such work.

WordPress Design Pros uses customers ‘material e.g. text, information, photos etc to design customers’ website. WordPress Design Pros is not responsible for these materials. The use of these website’s is at the visitor’s or user’s own personal risk. WordPress Design Pros does not warrant the content, accuracy or veracity of any material or other information on the customers’ website’s nor does it warrant that these website’s are free from errors, faults, viruses or other computer or data-corrupting or data-damaging material.

Descriptions of, or references to information, products, services or publications within the customers’ website’s do not constitute or imply their endorsement or recommendation in any way by WordPress Design Pros, its employees or contractors.

EXCLUSION OF LIABILITY

To the maximum extent permitted by law WordPress Design Pros excludes liability for any loss, claim, damages or any special, consequential, exemplary or punitive damages (whether directly or indirectly incurred) of any kind arising out of or in connection with any visitor’s or user’s access to, or use of the Website, or any material thereon, whether based in contract, tort or whether negligent or otherwise, even if WordPress Design Pros has been advised of the possibility of such damage.